![]() It is clear that Atera was built from the ground up, by people who understand what it's like to run an MSP. That is when we found Atera! I only wish we would have found Atera sooner because we would have saved so much time and money. After spending thousands of dollars and wasting untold hours doing configurations, we thought that there had to be a better way. Overall: When we started our IT Managed Services business, we had gone with another vendor for PSA, RMM, and Remote Support. While the SplashTop works great, we are still using GoToAssist for remote support since it gives a notes filed when a session ends that we can use for billing, until ticketing matures. I'm hoping the ticketing and billing will improve, but for us the monitoring and alerting is really all we are able to make work for us right now. It has a lot of potential, but still needs a lot of work. For us having to do so much extra manual work makes the ticketing/billing part pretty useless. Only the separate description that you can only access by editing a ticket shows up anywhere. The "comments" on the original ticket don't show up anywhere except by mousing-over the list of tickets - not on any reports. To get the technicians notes to show up for billing, you have to go back into the ticket and edit the individual time entry and type in a new description. ![]() Another big glitch, on the tickets there is a big description box to enter comments, but they do not show up on the time sheet/billing report or any other report. Starting a ticket is easy, but if you try to edit one after the fact it forces you to create a new time entry email (yes email), that you must delete if you don't want to keep it. The ticketing is a very cumbersome process. You can create custom fields for devices, but there is no way to show them on any report. Reporting is very basic with almost no customization. ManageWP is a service for bloggers, site owners and web based companies helping them manage multiple WordPress sites from one dashboard.Cons: Reporting and ticketing definitely needs to mature. tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page Backblaze's remote backup automatically backs up your data to our secure datacenter. Build relationships with users to create loyal customers. Intercom is a customer relationship management and messaging tool for web businesses. CrashPlan for Small Business backup software offers the best way to back up and store business & enterprise data securely - offsite, onsite & online in the Cloud. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. What are some alternatives? When comparing Atera and Veeam, you can also consider the following products Just pointing out we understand this issue and have for a long time. It's a link to a 2016 blog posting where we discuss this issue. If you google "Veeam long term retention" we (Managecast) are the first link you see after the links. Yes, we (Managecast) fully support dedicated ReFS volumes which are particularly cost effective for clients with long-term retention requirements. Veeam Cloud Connect Partner using ReFS or XFS Got a better link than a forum post? Like a link perhaps? ![]() I cannot find official pre-registration link, good luck. Try using the live chat on the bottom right of the website.Īctually, I bumped into an official ad and pre-registered from there. As long as your email client isnt blocking the email I have absolutely no idea. If there is an issue you struggle with at the moment and you feel you're not getting the proper assistance, DM me ticket details. You can reach the chat support from our website, (bottom right corner) or from within the app. Sharon from Atera here! - while we do not provide phone support we do offer live chat support with under 1 minute response time, for urgent matter it's advised to use that channel. If after the setup it's still not working, can you pls try to reach out to our support via the live chat channel ? You can contact them using the help icon the right bottom corner of our website,. You can contact them out from our website ( bottom right corner) or from within the app help widget.Ĭheck out and feel free to let me know if you have any questions! Our 24x7 live chat support is the best way to troubleshoot this issue quickly. ![]()
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